Refunds & returns
Food safety means we cannot take everything back — but if we got it wrong, we fix it.
Last updated 22 October 2026
Damaged or wrong items
If your parcel arrives leaking, broken or containing the wrong item, send us a photo on WhatsApp at +91 76961 22978 within 48 hours of delivery. We will replace it or refund you in full. No arguments, no return shipping for you to pay.
What we cannot take back
Once a jar is opened, we cannot accept it back — it is a food product and we have no way to verify how it was stored. Please check the seal before opening.
Changed your mind
Unopened, undamaged items can be returned within 7 days of delivery. Return shipping is yours to arrange; we refund the item value once it reaches us in sellable condition.
Cancellations
You can cancel any order before it is dispatched, for a full refund. Message us as soon as you can — we usually pack within 24 hours.
How refunds are paid
Online payments are refunded to the original payment method through Razorpay, and take 5–7 working days to appear. COD orders are refunded by UPI or bank transfer to an account you tell us.
Colour and shade
A difference in colour between batches is not a defect and is not grounds for a return. Real gur made without sulphur does this. See our product pages for more.
Still not clear?
Ask us directly — we'd rather answer than have you guess.